Independent of the complexity of the challenge, we will find a solution for you
Maintenance & Support
The implementation of a service management environment is challenging and requires minute planning. Maintaining its stability and adapting it when required is a similar challenge. 4-tune is the right partner for both tasks.
- From experts for experts
- Professional & competent
Long-term investment protection
Thanks to the continuous support of our specialists, your investment is protected and the smooth functioning of your operating environment guaranteed.
4-tune offers a flexible service package, with upgrade and support options, for all products. Any product purchased automatically includes a basic upgrade. You will further benefit from product updates and patches.
Our basic maintenance contract offers the following advantages:
- Entitlement to all product updates (major releases, minor releases and patches)
- Access to dedicated product information pages containing FAQs, release notes, downloads, manuals, references, etc.
- Support in case of disruption via our maintenance form, e-mail or telephone
- Processing of queries on business days (Monday–Friday 8 am to 12 noon and 1 pm to 6 pm), except on Swiss public holidays
Upon request, we will take over all support roles for your systems, thereby ensuring smooth operations and continuity in day-to-day business. This enables you to overcome even major changes, adaptations or resource constraints. Thanks to our in-house testing setup, laboratory and excellent contacts to manufacturers, we are in a position to solve any problems quickly and efficiently.