• Independent of the complexity of the challenge, we will find a solution for you

Maintenance & Support

The implementation of a service management environment is challenging and requires minute planning. Maintaining its stability and adapting it when required is a similar challenge. 4-tune is the right partner for both tasks.

  • From experts for experts
  • Professional & competent
  • Target-oriented

Long-term investment protection

 

Thanks to the continuous support of our specialists, your investment is protected and the smooth functioning of your operating environment guaranteed.

Fundamentals

 

4-tune offers a flexible service package, with upgrade and support options, for all products. Any product purchased automatically includes a basic upgrade. You will further benefit from product updates and patches.

Advantages

 

Our basic maintenance contract offers the following advantages:

  • Entitlement to all product updates (major releases, minor releases and patches)
  • Access to dedicated product information pages containing FAQs, release notes, downloads, manuals, references, etc.
  • Support in case of disruption via our maintenance form, e-mail or telephone
  • Processing of queries on business days (Monday–Friday 8 am to 12 noon and 1 pm to 6 pm), except on Swiss public holidays

Benefits

 

Upon request, we will take over all support roles for your systems, thereby ensuring smooth operations and continuity in day-to-day business. This enables you to overcome even major changes, adaptations or resource constraints. Thanks to our in-house testing setup, laboratory and excellent contacts to manufacturers, we are in a position to solve any problems quickly and efficiently.